Customer Service Rep

Customer Service Representative

MTNT gives employment preference to shareholders and descendants of shareholders.

Location: McGrath, Alaska

Reports To: General Manager – McGrath Light and Power

Position Type: Full-Time

MTNT delivers a variety of services to our government customers including but not limited to global intelligence, IT security and infrastructure, and communications. We value dedication and integrity in the workplace and are intentional in building strong teams. MTNT is a place where you can strive for excellence while pursuing your passion. Our competitive salaries and benefits package support employee’s work life balance and our overall success.

Position Summary:

McGrath Light and Power is seeking a full-time Customer Service Representative to be responsible for providing accounts receivable, billing and reception functions. The position will resolve account discrepancies while providing excellent customer service to McGrath Light & Power customers on account billing inquiries, payments and reconciliations.

Key Competencies and Abilities:

· Excellent customer service skills, including the ability to interface with employees, customers and vendors during peak cycles when there are multiple deadlines to meet

· Ability to prioritize work load and to work independently with minimal supervision

· Excellent verbal and written communication skills

· Ability to multi-task and work in a team environment

· Attention to detail

· Critical thinking skills

· Professional personal presentation

· Punctuality and good attendance required

Essential Job Functions:

Accounts payable:

· Accurate review, tracking and research

· Routing for approval and payment

Accounts receivable:

· Enter and post all deposits and payments

· Tracking of receipts

· Accounts Receivable research

· Tracking past due/delinquent electric accounts

· Enter, post and deposit all monthly rent payments for rental properties in McGrath

Payroll Process:

· Ensure all timesheets are received for biweekly payrolls and submitted to Anchorage for processing

Monthly Utility Billings:

· Maintain customer accounts in the utility billing software i.e. move-ins, move-outs.

· Ensure all changes are entered in the utility billing software, i.e. rate changes

· Download EFT receipts for the month

· Reconcile receipts – cash, checks and electronic payments

· Print meter reading input forms

· Enter meter reads and review for accuracy

· Run billing cycle

· Create and print statements, review and mail to customers

· Print reports and archive in PDF format for future reference

Miscellaneous:

· Provide service to MLP customers on account billing inquiries and questions

· Responsible for Petty Cash in safe box and reconciling weekly

· Perform all reception services in the McGrath office

· Provide administrative support for MLP’s General Manager

· Provide administrative support for MTNT’s Land & Resource Manager

· Assist MLP’s General Manager with utility reporting (monthly, quarterly and annually)

· Assist with MTNT shareholders with paperwork as needed

· Perform other duties as requested and assigned

· Maintain a clean and organized working environment including the front desk and office areas throughout.

Education and Experience:

· High School Diploma or GED

· 2 years of progressive experience in an Office Accounting setting

· Knowledge of Regulations of a regulated utility in the State of Alaska preferred or ability and desire to learn

· Computer proficiency with knowledge of MS Office, Accounting software and Utility billing software applications preferred

· Must have and maintain a valid driver’s license, in order to comply with company vehicle insurance policy requirements

· Become a licensed and bonded Notary within 60 days of hire

MTNT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person