What are the responsibilities and job description for the Homecare Scheduler position at McGregor PACE?
McGregor PACE (Program of All-inclusive Care for the Elderly) is a community-based service program that provides in-home healthcare services to the elderly as an alternative to nursing home placement, allowing Seniors to remain at home.
We are seeking a highly motivated and dedicated Homecare Staffing Scheduler to join our team at PACE. As a Homecare Staffing Scheduler, you will be responsible for providing support to home care services through service billing reconciliation and coordination of home health aide scheduling, home care services documentation, maintenance, and storage as needed.
Responsibilities:
- Reconciles services provided with services billed; forwards accurate billing information to accounting; works with agencies to resolve discrepancies.
- Routinely inform the Home Care Staffing Supervisor of participant changes or issues related to homecare services.
- Assists in departmental and participant outcome data collection and analysis.
- Serves as support liaison to contract home care agencies, coordinating the delivery of personal care and homemaker services to participants and sending appropriate referral information to providers as required.
- Serves as the participant liaison regarding Home Health Aide services, informing them of scheduling changes and processing issues as appropriate.
- Maintain constant communication between home care scheduling and transportation services, ensuring that participant needs are met as appropriate.
- Assists with the coordination of home care schedules and services for HHA’s and Center Assistants who work as home health aides, as needed.
- May attend IDT team meetings to communicate participant needs/issues related to home care.
- In the absence of the Home Care Staffing Supervisor, processes requests for home care aide services, and participant service change requests.
- Provides coverage in participant’s home as Home Health Aide on an as needed or interim basis.
- Provides relief coverage at the Front Desk reception area.
Qualifications:
- High School diploma, required
- Minimum of one year experience working with a frail or elderly population
- Two years experience working in home care, hospital medical records or other healthcare-related fields, required
- Basic database and word processing capabilities, and excellent communication and telephone skills, required; possess good organizational skills and be detail-oriented
- Ability to establish collaborative working relationships with internal and external customers
