Office Administrator / Dispatcher for Electrical Company

Company Overview

At McIntosh Electric, we are a growing electrical contracting company dedicated to providing top-notch electrical services to our clients. We pride ourselves on professionalism, quality, and exceptional customer service. We are looking for a highly organized and motivated Office Administrator / Dispatcher to join our team and help keep our operations running smoothly.

Job Summary

As the Office Administrator / Dispatcher, you will be the backbone of our operations, ensuring seamless communication between customers, field technicians, and office staff. This role involves a mix of administrative, customer service, and coordination tasks, making it ideal for someone who thrives in a dynamic environment and enjoys multitasking.

Key Responsibilities :

• Customer Service :  Answer and manage incoming calls and emails from customers with professionalism and a friendly demeanor.
• Scheduling and Dispatching :  Schedule and dispatch technicians for service calls, installations, and maintenance jobs. Ensure optimal routing and timely responses to customer needs.
• Permitting :  Handle the permitting process, including applications, follow-ups, and maintaining compliance with local regulations.
• Invoicing and Billing :  Prepare, send, and follow up on invoices. Process payments and address customer billing inquiries.
• Administrative Duties :  Organize and maintain office files, records, and documents. Assist with data entry and tracking job progress.
• Coordination :  Act as the liaison between field technicians, customers, and office staff to ensure clear communication and timely issue resolution.
• Inventory Management :  Assist with tracking office and field supplies, and place orders as needed.

Qualifications

If you are a proactive individual with a passion for organization and efficiency, we encourage you to apply for this exciting opportunity to contribute to our team's success.