What are the responsibilities and job description for the Medical Appointment Scheduler/Front Desk position at McIver Clinic?
Florida Physician Specialists has an immediate opening for a Medical Appointment Scheduler/Operator at McIver Clinic's Beaches Office location.
The Medical Appointment Scheduler/Operator will be responsible for answering the phone and working with patients in person to schedule medical appointments, in addition to directing patient calls and taking messages using a multi-line telephone system. Employees in this position must always adhere to patient confidentiality and HIPAA regulations.
This is a full time position with benefits including medical, dental, vision, and 401K retirement plan.
Schedule: Monday-Friday, 7:45am - 5:00pm
Essential Functions (including but not limited to):
- Answer high volume incoming calls to coordinate and schedule patient appointments
- Greet incoming patients and schedule or reschedule appointments
- Collect patient personal data and insurance information
- Make calls to reschedule appointments when necessary
- Answer questions and provide other information as requested
- Direct calls to other departments and relay necessary messages to staff.
- Maintain the strictest patient confidentiality and adhere to HIPAA guidelines.
Ideal candidates for this position will have:
- Prior customer service experience in a healthcare setting (preferred)
- Prior front desk experience in a medical office setting (preferred)
- Ability to consistently deliver excellent customer service with a patient-care focus
- Excellent communications skills, both verbally and in writing
- Energetic, enthusiastic and generally cheerful disposition
- Ability to handle sensitive and confidential information
- Computer proficiency
- High School Diploma or equivalent (required)
If you meet the qualifications for this position and are interested in joining our team, please submit your resume for consideration. We look forward to hearing from you!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Urology
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Jacksonville, FL 32204: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19