What are the responsibilities and job description for the Account Executive Pacific Northwest, Government position at MCK McKesson Corporation?
The Account Executive, Government (AE) is responsible for managing Government Business (VA) within an assigned Pacific Northwest territory meeting contractual obligations relating to service, visits, etc. as outlined in the national agreement. You will be the primary field point of contact for customer escalation and resolution. You must live within assigned territory.
Key Responsibilities
Responsible for ensuring day-to-day customer activities related to pharmaceutical distribution services as outlined by the national contract. Liaison between customers and appropriate McKesson internal departments, support teams, cross business unit collaboration if applicable. Escalation lead.
Conduct training (internal & external), education on McKesson technology & applicable programs (i.e. QBR, McKesson Connect, Mobile Manager, CSOS).
Customer pre-call planning to include but not limited to report generation, identification of customer initiatives, quarterly business review, industry knowledge
Consistent utilization of Customer Relationship Management (CRM) software as outlined by the contractual commitments
Build and maintain effective customer relationships, foster and grow relationships with key stakeholders internal (i.e. OPS, Regulatory, etc.) and external (i.e. VISN Chief, etc.)
Scheduled travel to onsite customer locations as required by contract
Other duties as assigned by VPS (i.e. training, new account implementations, etc.)
Minimum Requirement
Degree or equivalent and typically requires 4 years of relevant experience.
Expectations / Outcome
Successfully complete all required training
Expand working knowledge of healthcare industry
Maintain market intelligence on competitor activity
Critical Skills
2 years successful customer service and / or account management experience
Proven time management & organizational skills
Proficient verbal and written communication skills.
Effective selling and / or customer service skills
Demonstrated problem solving and decision-making skills
PC skills—including MS excel, PowerPoint, Word, and Outlook
Demonstrated ability to manage multiple projects / tasks and meet deadlines in a fast-paced environment
Additional Skills
Ability to work in a team environment
Account Management experience preferably in hospital, acute care or pharmaceuticals
Ability to effectively manage conflict
Detail oriented
Ability to travel regularly throughout assigned territory and attend company meetings as required
Ability to prioritize and organize while working autonomously
Knowledge of the healthcare industry preferred
Successfully complete all required training
Expand working knowledge of healthcare industry
Maintain market intelligence on competitor activity
Working Conditions
Home office with extensive territory travel (i.e. multiple states) up to 75%
Physical Requirements
Lifting, standing, etc.) – Lift up to 25 pounds, some physical work will be necessary
Must have a valid driver’s license and ability to travel per customer requirements
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please
Our Base Pay Range for this position
84,500 - $140,800
Salary : $84,500 - $140,800
