Customer Onboarding Specialist

We are seeking a Customer Onboarding Specialist to support our Pharmacy and Specialty distribution customers. Note : Applicants can be located anywhere in the US, with a preference for Dallas / Fort Worth, TX or LaVergne, TN.

Job Summary

The Customer Onboarding Specialist serves as the primary point of contact for clients / customers that have committed to utilizing McKesson as their wholesaler of choice. Uses in-depth knowledge of compliance and business rules, deep knowledge of buying group and GPO partners, and technical expertise to drive and increase successful onboarding of new business opportunities. Holds direct responsibility for implementation and quality assurance of new business accounts and logistics. Ensures best practices are exercised in documentation of all new business account requirements. May handle escalations and coordinate across functional areas of the company, including Credit, Contract Administration, Regulatory, Finance, Training, and / or Support.

Key Responsibilities

Responsible for the analysis and end-to-end implementation of new customers

Ensure that all requirements for pricing, regulatory, and credit are met to release new business accounts for ordering

Acts as the onboarding lead and works with all departments of McKesson directly related to new customer implementations

Will ensure all SLAs are met by all internal partners to release an account in a timely manner

The Customer Onboarding Specialist is responsible for providing first contact support, advocacy, and issue resolution with internal and external stakeholders / customers

Work collaboratively with business partners and stakeholders to provide onboarding progress reports, ad hoc request, special projects, and providing actionable insight for strategic decision-making

Ensure all workflow submissions are accurate and timely for new business onboardings

Perform detailed analyses and review of processes / transactions with a strict adherence to SOX compliance, business rules of supporting business partners, and other company policies

Responsible for gathering, analyzing, and summarizing data from a variety of reporting resources, including SAP, Smartsheets, and Salesforce to drive consolidated analyses and reporting to field sales and customers

Proactively seek ways to continuously improve processes to achieve greater efficiencies and better controls

Work to facilitate business problem solving and present hypotheses and recommendations to leadership

Additional duties support new customer implementations as assigned

Minimum Requirement

Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

Critical Skills

Experience in project management, sales support, operations, or administration.

Exceptional organizational skills, demonstrated through the efficient management and prioritization of tasks and projects.

Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project and Outlook.

Additional Knowledge & Skills :

Pharmaceutical industry experience a plus

Smartsheet, Tableau, SQL, MS Access knowledge a plus

Working knowledge of SAP and / or Sales Force

Strong interpersonal, oral, and written communication and business acumen

Knowledge of McKesson's customer base in specialty a plus

Physical Requirements

General office demands

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

20.03 - $33.39

Salary : $20 - $33