What are the responsibilities and job description for the Director of Operations – End User Services position at MCK McKesson Corporation?

Position Description

Develop and implement operational strategies to streamline processes, reduce costs, and enhance overall efficiency.
Establish and enforce governance policies and procedures to ensure compliance with regulatory standards and industry best practices. Govern our external partners.
Identify and actively close gaps in our processes that help improve user experience.
Identify processes that deliver a poor user experience and develop updated processes to improve user experience
Lead cross-functional teams to drive continuous improvement initiatives and operational excellence throughout the organization.
Oversee reporting and analytics initiatives, including the development of key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.
Collaborate with departmental leaders to develop and maintain operational budgets, forecasts, and resource allocation plans.
Conduct regular audits and assessments to evaluate the effectiveness of operational processes, governance frameworks, and reporting systems.
Provide guidance and support to departmental leaders on operational, governance, reporting, and analytics-related issues.
Stay informed about industry trends, regulatory changes, and emerging best practices related to operations, governance, reporting, and analytics.
Foster a culture of accountability, transparency, and compliance within the organization.
Prepare and present reports, presentations, and recommendations to senior leadership and stakeholders.

Minimum Requirements

10 years of experience delivering and supporting high-quality, reliable technology services

6 years in a leadership role

Critical Skills

Proven record of success running IT Service Management in an ITIL operating model. ITIL foundation certification required. ITIL intermediate and advanced certifications preferred.

Solid background in device deployment

Knowledge of software engineering best practices

Experience developing and implementing operational strategies that drive measurable results

Strong understanding of regulatory requirements and governance principles

Excellent leadership, communication, and interpersonal skills

Ability to work effectively in a fast-paced, dynamic environment and lead cross-functional teams to achieve common goals

Detail-oriented with strong analytical and problem-solving abilities

Ability to successfully influence up, down, and across organizations to drive operational excellence

Additional Knowledge & Skills

Knowledge of and experience in the Healthcare industry is a plus.

Highly organized and detail-oriented with respect to documentation.

Exceptional verbal and written communication competency.

Excellent critical thinking and diagnostic aptitude.

High capacity to manage multiple priorities.

Exhibit a strong sense of urgency and ownership for task / project completion.

Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner.

Experience in managing and working with distributed team members.

Desire for achieving excellence in customer satisfaction, process and product quality and reliability.

Education

4-year degree in computer science or related field or equivalent experience

Physical Requirements : General Office Demands

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

149,600 - $249,400

Salary : $149,600 - $249,400

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Director of Operations – End User Services

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