What are the responsibilities and job description for the Field Health Systems Liaison position at MCK McKesson Corporation?
Job Description
- Must live in Upstate New York or New Jersey tri-state area
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.
As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments : retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.
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Join our team of leaders to begin a rewarding career.
We are currently in need of a Health System Account Liaison that will support our field sales / account management team in delivering the highest quality experience to our customers. In this entry level role, this person will regularly interact with key pharmacy personnel including Directors, Buyers and other pharmacy staff concerning our customer roadmap and resolving key customer issues.
Key Responsibilities
Work closely with our health system customers to help manage the customer relationship and further develop existing business or accounts
Manage customer satisfaction and support the field sales team in resolving problems to provide them time for strategic engagement with the Health Systems they are responsible for
Manage effective and proactive communication between Customers and various teams within McKesson to insure highest level of customer satisfaction (i.e. NPS)
Perform sales and administrative tasks and procedures under supervisor direction on small to mid-size accounts
Negotiate or navigate the contracting process
Effectively observe, participate, and interface with customers directly to present products, solutions or services that can benefit the customer’s needs.
Design solutions to meet the needs of our customers
Work on the customer roadmap with the field sales team to drive our renewal strategy forward
Professionally and effectively interface with customers, the field sales team, internal and external team members, to handle a variety of customer support functions
Spend majority of the time at customer sites
Minimum Requirement
Degree or equivalent and typically requires 2 years of relevant experience.
Education
4-year college degree or 2 years of equivalent experience
Critical Skills
Ability to travel up to 75%
Must have a valid driver’s license with a clean driving record
Attention to detail, organizational and problem resolution skills
Advanced communications skills (1) Verbal Communication, 2) Non-verbal / Interpersonal communication, 3) Written Communications
Intermediate proficiency with MS Office (Word, Excel and PowerPoint)
Additional Skills
Healthcare or distribution experience preferred
Able to thrive in a dynamic environment and navigate organizational complexity and change
Energetic self-starter with a passion for customer service
Working Conditions
Large percent of time performing computer-based work is required
75% travel within assigned territory
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please
Our Total Target Cash (TTC) Pay Range for this position :
86,000 - $143,300
Total Target Cash (TTC) is defined as base pay plus target incentive.
Salary : $86,000 - $143,300
