What are the responsibilities and job description for the Customer Service Associate position at Mckay Napa Auto Parts?
Job Overview
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance and ensuring a positive experience.
Responsibilities
- Respond to customer inquiries via phone, email, or in person
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately
- Resolve customer complaints in a professional manner
- Upsell products or services to increase revenue
- Maintain a clean and organized work area
- Operate Point of Sale (POS) systems for transactions
- Handle cash transactions and provide accurate change
Experience
- Previous experience in customer service is preferred
- Ability to effectively communicate with customers
- Basic math skills for processing transactions
- Bilingual proficiency is a plus
- Knowledge of retail sales and upselling techniques
- Familiarity with phone etiquette and handling customer inquiries
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Carlyle, IL 62231 (Required)
Work Location: In person
Salary : $16
