What are the responsibilities and job description for the Front Desk Customer Service - Part Time position at McKay Nursery Company?
McKay Nursery Company is a 100% employee-owned (ESOP) business headquartered in Waterloo, Wisconsin. Since 1897, McKay has been growing quality plants for wholesale and retail customers throughout the United States.
POSITION DESCRIPTION
We currently have an immediate opening for a Front Desk Customer Service Representative with exceptional customer service and telephone skills. This is a part-time seasonal position (April-June), approximately 20-25 hours/week .
RESPONSIBILITIES
- Help customers & staff with will-calls orders
- Work with customers to take orders and answer questions regarding product availability, order status, pricing, delivery, etc.
- Provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner
- Resolve difficult customer problems and complaints as well as general customer service issues
- Document calls within the required system
- Maintain and create new customer relationships
- Greet customers in a positive manner
- Other general office tasks as needed
BEST QUALIFIED CANDIDATES WILL HAVE
- Basic computer skills
- Great verbal and written communication skills
- Multi-tasking abilities
- Be able to resolve complaints in a professional and empathetic manner
- Have previous customer service experience
- Have and practice excellent communication skills
- Have various clerical, office and administrative skills
- Spanish bilingual skills a plus
- Basic horticultural knowledge a plus
McKay Nursery is an equal opportunity employer. We do not make employment decisions based upon race, color, religion, national origin, sex, age, disability, veteran status, or any other status that is protected by state and/or federal law.
Job Types: Part-time, Temporary
Schedule:
- 4 hour shift
- Day shift
- Monday to Friday
Work Location: In person