Customer Service

Customer Service Overview

To be the advocate for our customers and consistently meet their expectations by providing a friendly, helpful, easy and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for accurately scanning and processing all customer orders in accordance with company standards and policies.

Responsibilities

• Responsible for greeting , making eye contact and "Thanking" each customer that you service.
• Responsible for delivering a friendly, helpful, easy and safe shopping experience that meets our customer's expectations.
• Responsible for projecting oneself in a professional manner in accordance with our dress code.
• Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.
• Responsible for accurately and timely scanning and processing all customer orders in accordance with company standards and policies.
• Responsible for ensuring that all customer orders are sacked with care and efficiency to meet company standards.
• Responsible for offering carryout service to our customers.
• Responsible for ensuring proper handling for coupons, charge accounts, checks, debit/credit cards, WIC, food stamps and other means.
• Responsible for maintaining controls and security in accordance with company policies and procedures.
• Responsible for communicating new policies or promotional programs to our customers.
• Responsible for knowing the store layout and assisting customers in finding items.
• Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.
• Other duties may be assigned.

Minimum Qualification

• Strong communication skills.
• Exceptional customer service skills.
• Must be reliable.
• Must show a high level of integrity and professionalism.
• Ability to read and write at the 8th grade level.
• Ability to count money.

Physical Requirements

• Constant standing 4-8 hour shifts.
• Frequent walking, bending, twisting, and reaching.
• Repetitive use of left or right hand, wrist, arm and shoulder.
• Frequent lifting from waist to shoulders of up to 10 pounds.
• Occasionally lifting from floor to waist of up to 36 pounds.
• Occasional carrying of up to 15 pounds.
• Occasional pushing and pulling of up to 40 pounds.
• Ability to work in a store environment.