What are the responsibilities and job description for the Member Service Representative position at McKendree Metro Rec Plex?
General Position Description
The Member Services Attendant is responsible for helping create the Metro Rec Plex experience for members and guests. This position is a customer service position. The attendant must actively seek out opportunities to exceed member and guests’ expectations. Responsible for assisting in supporting and enforcing the rules, regulations, programs, and safety of the facility and facility patrons. Provide excellent customer service and create experiences worth repeating. Complete any other duties as assigned.
Accountabilities
- Greet guests and members
- Process memberships, activity registrations, and all point of sale transactions.
- Remain updated on current information and programs within the facility.
- Handle member situations in tactful, professional, and friendly manner.
- Perform clerical duties as assigned.
- Answer phones and respond to inquiries and questions.
- Maintain clean and safe environment by monitoring the facility constantly addressing issues.
- Conduct facility tours and control access to the facility.
Education and Special Certifications
- Basic Computer Skills
- Telephone Etiquette
- Good Communication Skills
- Cash and credit card handling experience
- Ability to work weekends and extended hours on an as needed basis
- Must be able to sit, stand, kneel, and crouch and must be able to frequently and easily lift or move up to 10 pounds and occasionally 30 pounds.
- Must have a valid driver's license.
- Previous customer service experience preferred
- Willing to work around student schedules
Job Type: Part-time
Pay: From $12.00 per hour
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location