PAS Hospital Phone Operator

POSITION: Hospital Phone Operator

COMPENSATION: Based on experience

CLASSIFICATION: Full Time

BENEFITS AND PERKS:

• Competitive Compensation Package
• Comprehensive Benefit Package
• 100% Retirement Match up to 6% (403b)
• Flexible Spending with Employer Deposit
• Service Awards and Recognition Programs
• 100% Paid Tuition Assistance (for qualified employees)
• Employer Provided Training Programs
• Community Orientation: Paid by McKenzie Health
• Child Care Subsidy Program
• Options available for relocation reimbursement, housing, and student loan repayment.
• Continuing education paid or reimbursed
• Certain Branded clothing provided
• EAP available for all employees
• McKenzie Health Supports Work-Life Balance

Hospital Phone Operator

POSITION DESCRIPTION:

The Hospital Phone Operator receives and relays incoming and outgoing telephone calls for the facility. They will provide directory information, transfers calls as appropriate, enter facility directory information into the computer database, make general and emergency announcements over the facilitys PA system, and handle the facility paging system.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Operates an electronic switchboard to route incoming calls and to place outgoing calls.
• Knowledgeable of all departments and services available in the facility
• Acts in a professional manner at all times.
• Maintains a daily list of all facility staff on-call, including home phone numbers and beeper numbers readily available.
• Maintains current listing of all facility telephone numbers and extensions. Updates the computer database as needed.
• Provides directory information to internal and external inquirers.
• Able to place long distance calls and conference calls as needed.
• Knowledgeable of emergency codes to be used over the PA system
• Demonstrates the ability to be organized and flexible in stressful situations.
• Supports and maintains a culture of safety and quality.
• Able to communicate effectively in English, both verbally and in writing.
• Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
• Maintains a working knowledge of all equipment used.
• Maintains and replaces supplies in the assigned area.
• As a condition of employment, completes all assigned training and skills competency.
• Other duties as assigned.

Nothing in this job description restricts MH ability to assign, reassign or eliminate duties and responsibilities of this job at any time. MH does not restrict the tasks that may be assigned. Critical features of this job have been described; those features may be changed at any time due to reasonable accommodation or other reasons deemed appropriate by MH.

Physical Requirements:

• Physically demanding, high-stress environment
• Sitting for extensive periods of time
• Ability to lift, move, push or pull a minimum of 15 pounds.

Required Skills/Abilities:

• Must be a supportive team member, contribute to and be an example of teamwork.
• Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the public.
• Excellent customer service skills.
• Able to communicate effectively in English, both verbally and in writing. Additional languages are preferred.
• Basic computer skills, including ability to navigate electronic medical record systems.
• Subject to frequent interruptions.
• May work beyond normal working hours and on weekends holidays when necessary.
• Must be able to pass a background check and drug screening.

Education/Experience:

• High school diploma or equivalent.
• One to three (1-3) years experience as a switchboard operator.
• Knowledge of medical terminology preferred
• Basic computer knowledge, data entry and/or word processing.
• Prior experience in clinic setting preferred but not required.

Licenses/Certifications:

• None

NON-DESCRIMINATION STATEMENT

It is the policy of McKenzie Health not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.