What are the responsibilities and job description for the EDI Support Specialist position at McKesson Corporation?
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Position Description
We are seeking a EDI Support Specialist to provide advanced tier 2 support for Electronic Data Interchange (EDI) and B2B connectivity issues. The successful candidate will be responsible for handling escalated technical support tickets from customers, suppliers, third-party vendors, and internal McKesson departments. This role involves close collaboration with developers, Tier 1 support, and strategic planning for complex issue resolution. The specialist will also be responsible for mentoring other support personnel, creating training materials, and contributing to the team knowledge base.
Minimum Requirements:
5 years of experience in EDI trading partner management, including transaction setup and support.
Additional Knowledge/Skills:
Experience in certificate updates and management.
In-depth understanding of EDI transaction sets, their function, structure, and application (e.g., 850, 855, 832, 810, and 856)
Ability to quickly learn and have knowledge of multiple Connectivity Integration paths, including EDI, HL7, XML, API, and eCommerce.
Ability to create and execute Oracle and DB2 SQL queries.
Mentoring skills to provide guidance to Tier 1 and Tier 2 support personnel on problem analysis and resolution.
Experience creating training materials and contributing to the team knowledge base.
Education:
Bachelor's degree in computer science or related field or equivalent experience.
Responsibilities:
Provide Tier 2 support for escalated EDI and B2B connectivity issues.
Analyze and identify trends in issue reporting and devise preventive solutions.
Mentor and train Tier 1 and Tier 2 support personnel on problem analysis and resolution.
Create training materials and contribute to the team knowledge base.
Collaborate with Level 2 support, implementation, and development teams.
Manage certificate updates and ensure proper communication with trading partners.
Schedule:
Mon - Fri 7am-3pm or 8am-4pm EST
Salary:
Target salary for this position will be $30-35/hr based on experience level
(please note salary may differ slightly depending on location- above range is based on Jacksonville, FL location)
Location:
Fully remote - may be located in any of the following locations:
Jacksonville, FL
Plymouth, MN
Richmond, VA
Irving, TX
Career Level - IC - Business Support - B4
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position$24.67 - $41.11McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
Salary : $30 - $41
