Community Manager

McKinley is looking for an experienced and driven leader within the Ypsilanti, Michigan, area who will thrive in a challenging and fast-paced environment. As Community Manager, you will create positive change at your community, with the goal of enriching the quality of life for your team members and your residents as well as achieving bottom-line financial results for your business.

This position is with McKinley’s Owned Residential division, working at communities we own and operate as long-term assets.

Compensation: $60,000.00 - $70,000.00 Salary Quarterly Bonus Potential Benefits Package 

Job Responsibilities:

• This is not a typical office position. You’ll be out walking your community every day ensuring your residents love their home. That means clean, organized, and well cared for from the entrance of the community to the dumpster area and everything in between.
• Create an environment that motivates employees to achieve challenging goals and meet high standards. 
• Run a welcoming community that delights customers and builds loyalty.
• You’ll be held accountable for the overall success of your community including major operational components such as renewals, sales, apartment turns, expense control, resident work orders, and rent collections.

Qualifications:

• Customer service 
• Sales experience 
• Yardi experience 
• Leadership and team management
• Multitasking and time management
• Active listening
• Building client relationships 
• Problem solving
• Objection handling
• Identifying customer needs
• Effective communication skills

Desired Experience:

Extensive supervisory experience. You have a lot of experience leading groups of people. You’re comfortable asking employees who report to you to change their behavior. You’re excited about helping take employee performance from good to great. You have confidence in yourself as a leader, and you don’t accept mediocrity on your team under any conditions.

Uses YARDI to track availability, record traffic and leasing activities, manage resident and prospect data, and capture demographic information about existing and future residents.

Extensive customer service experience. You see unhappy customers as opportunities to create positive change. You know how to transform difficult and challenging situations into positive outcomes for your customers. You can also teach your team members how to do this effectively.

Exposure to financial decision-making. You’ve worked within budgetary guidelines. You have the ability to make quick financial decisions while weighing many variables.

Benefits:                

• This position will offer a competitive base salary with an additional quarterly bonus potential.
• Our benefits are comprehensive. Medical, Dental, Vision, 401(K), Life, AD&D, EAP, Identity Theft, & Pre-paid Legal.
• Apartment discounts are available.

About Our Interview Process:

Our interview and selection processes are very thorough. You can expect to complete an interview with one of our recruiters to assess your qualifications, verbal communication skills, and interest in the role. You may also be evaluated on your written communication skills and attention to detail. Exceptionally qualified candidates will then move on to be interviewed by regional leadership to complete our evaluation process.

Are we what you’re looking for? 

McKinley was founded in 1968. Our main operations are in Michigan and Florida!

• We are well-regarded in all aspects of investment real estate. Our accolades are prominently displayed on our website for you to check out. Most importantly, we achieved this status by going above and beyond to create the best possible experience for our customers and employees.

• We value collaboration and creativity and meet the highest expectations while having fun doing so. We wake up every morning excited to come to work.

• https://www.mckinley.com/career/

McKinley Companies, LLC is an Equal Opportunity Employer and maintains a smoke-free environment in all locations. We support a safe, healthy, and drug-free workplace through criminal background checks and pre-employment drug testing.