What are the responsibilities and job description for the Dispatcher & Construction Administrator - Elevator Division position at McKinley Equipment Corporation?
Qualifications :
Previous experience in scheduling and dispatching.
Logical reasoning skills to apply correct person(s) for a given task (accounting for applicable training, licensing, physical capabilities, etc).
Excellent verbal and written communication skills.
Able to work harmoniously with technicians, other employees, and the public.
Experienced at de-escalating and at ease working with temperamental customers, technicians or other challenging circumstances.
Excellent customer service skills.
Knowledgeable in basic accounting procedures.
Skilled at problem solving and can think critically and independently with minimal guidance.
Responds well under pressure and effectively handles urgent situations with minimal or no supervision.
Able to discern and prioritize levels of urgency and minimize exposure to risk while maximizing customer satisfaction.
Trustworthy and maintains confidentiality.
Punctual and reliable.
Computer skills and proficiency including Microsoft office, Google Documents and other cloud based products.
Ability to quickly and accurately assess profitability (costs of travel, rates, of pay overtime)
Skilled at multitasking.
Key Responsibilities, Tasks and Activities :
Responsible for coordinating scheduling of installers, apprentices, deliver drivers, field managers and equipment in coordination with Construction Project Manager.
In coordination with the Construction Project Manager, selects installers / apprentices for particular assignments while considering location of installers / apprentices and differences in applicable skills, training, licenses and levels of experience as required for job. Must be able to evaluate any special needs for each project.
Creates work orders and dispatches fleet of 15-25 installers / apprentices to ensure clear communication of assignments and objectives.
Monitors installer’s / apprentice’s daily compliance with scheduled duties, including work order updates, time card and meal period compliance, and daily sampling of GPS, with communication to Construction Project Manager and Project Manager when performance is substandard or beyond anticipated budgets.
Monitors installer / apprentice absenteeism and tardiness, and reports information to Construction Project Manager and Project Manager accordingly.
Coordination of tools, parts, and components for projects to ensure installers / apprentices receive the necessary items required for success on an assignment in the most efficient way possible.
Reporting of situations that possibly call for change orders to Project Manager and Construction Project Manager to address with customers (eg. Cost increases due to project timelines, lost time on the install, etc).
Responsible for minimizing expenses by properly monitoring and directing installer’s / apprentice’s overtime and travel time.
Balances demands for customer satisfaction against technician efficiency and cost-effectiveness for company.
Performs duties with an awareness of all project-specific requirements (eg. daily start / finish times, safety requirements, etc).
Creates, sends and follows up on status of jobsite readiness form and invoice for payment due for projects and oversees communication with customers to confirm site readiness and schedules. Performs preliminary review of completed forms. Provides follow-up as necessary, and reports any prolonged delay of site to Project Manager and Construction Project Manager.
Sends and follows up on contractor punch lists and final invoices for installations and oversees communication and follow-up with customers to confirm completion and return schedules. Reports to Construction Project Manager and Project Manager with any issues regarding punch list completion (Construction Project Manager or Project Manager to contact customer to resolve any issues, clarifications, or repeated non-responses / delays from customers).
Maintain consistent communication with customers, both with phone calls and emails as necessary for the given task.
Update the project in SFDC with all pertinent details on activities, schedules, etc to update the project management team.
Corresponds with inspection agencies to schedule inspections as required prior to turnover.
Coordinate travel details for out-of-town installations (hotel stays, airline travel, and per diem transactions) with approval from Project Manager.
Additional administrative duties as assigned.
Construction company experience or knowledge is preferred.
Physical Requirements :
Prolonged sitting.
Frequent telephone, must be able to speak and hear well enough to communicate with others.
Must be able to see well enough to read the computer screen, drawings, etc.
Grasping / Feeling : must be able to write, type, manipulate a mouse and use telephone system.
Ability to think and process information quickly, clearly and accurately.
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