What are the responsibilities and job description for the Automotive Service Administrator position at McKinney Automotive?
Job Summary:
We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.
About Us:
At McKinney, we’re dedicated to building lifelong customer relationships. For over 20 years, the McKinney family has prioritized loyalty, hard work, and respect in everything we do. We value our employees and create a supportive environment with ongoing training, performance rewards, and opportunities for growth, all while delivering exceptional service and teamwork.
Benefits:
- Competitive salary
- Monthly bonus
- Medical, dental, and vision insurance
- Paid time off (PTO)
- 401(k) retirement plan
- Career advancement opportunities
- Employee discounts on automotive parts and services
Responsibilities
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
- High school diploma or equivalent
- Valid driver’s license & clean driving record
- Accredited training in service advisor skills, customer satisfaction, and quality control
- Ability to read, write and speak English fluently
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
