Account Manager - Health

Account Manager

Durham, NC, New York, NY

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MUST HAVE HEALTH EXPERIENCE

Responsibilities

Mastery of the Basics

• Own meeting logistics and requirements for all client meetings.
• Hold well run meetings – start on time, have proper materials available and ensure proper written follow-up.
• Be knowledgeable and manage details of all assigned client projects.
• Ensure clients are proactively and consistently up-to-date on all projects.
• Track hours/scope and distribute hours reports.
• Responsible for accurate and timely budget tracking and invoice billing.
• Responsible for the coordination and creation of presentation materials with appropriate team members.
• Maintain and archive detailed records of the life of a project on the agency server.

Students of Our Business and Our Clients’ Business

• Become and remain knowledgeable about assigned clients’ business including marketing/communication objectives, KPIs, category, competition, etc.
• Track all competitive advertising activity and assist in the preparation of competitive reviews and updates.
• Work closely with project manager, creative, strategy, digital and media groups to keep them informed of any changes in client and/or competitive climate.
• Work with senior account management staff in preparation of client plans and recommendations.
• Participate as required with new business.

Stewardship of Our Process

• Own relationships with Project Management lead across assigned accounts/projects.
• Maintain client status reports of all projects (job number, deliverables, status, next steps and key dates, hours).
• Distribute Client Brief internally (objectives, timing and budgetary ballparks).
• Work with Account Leadership, Production and other department heads to define time estimates for Projects.
• Work with Agency Operations to assign Account Resources to Project.
• Be informed of the internal project schedule to set accurate expectations with client and partner agencies.
• Work with Account Team leadership to facilitate briefing of partner agencies.
• Work closely with Project Manager as needed to align on the schedule and status of all projects.
• Facilitate client reviews and sign off; document feedback, next steps and share (conference report) with internal team and client.
• Identify the next steps (tasks, responsibilities and timing) for creative/brief based on client review.
• Obtain client approval on production estimates.
• Maintain relationships with partner agencies and make them aware of project schedules and/or changes.
• Partner with submission specialists to ensure projects accurately submitted into Veeva and ensure project review dates are updated appropriately.

Competencies

Written Communications. Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Problem Solving. Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Priority Setting. Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Listening. Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Action Oriented. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Interpersonal Savvy. Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Professional Skills & Knowledge

Must be highly organized and detail-oriented in a production intensive environment. Must have a background in and/or passion for advertising, marketing, digital technology, media and experiences. Ability to apply smarts and common sense understanding to carry out plans. Ability to collaborate with key stakeholders across all departments within the agency. Ability to effectively write reports and business correspondence. Expert in Microsoft Office Suite and Google Collaboration Tools, especially in PowerPoint/Google Slides, as key communication tools. Experience with Project Management software, especially Monday.com, as well as Box.com for file management.

Education & Training

Bachelor’s degree is preferred, ideally with majors in advertising, marketing, business, science or management; MBA is a potential plus.

Salary Range

Our estimated range for this role is $60k - $85k

Compensation packages are based on the skill level and experience each candidate brings to their role. There may also be a more senior or junior position available that could be a better fit with your expertise. Each level has its own compensation range.

We pride ourselves on competitive salaries, and ensuring pay equity exists across our organization. We benchmark each position against existing employee competencies and 4As compensation data which includes geographic and agency size benchmarks. We also meet with department leaders 3x/year to ensure we are supporting employees in living into their full potential. Our promotions are not limited to a specific time per year. Promotions are tied to performance.

Right To Work In The US

You must be authorized to work in the US for any employer. At this time, we are not sponsoring or providing assistance with obtaining work authorization.

McKinney is a place where everyone can grow. Studies have shown that marginalized communities such as women, LGBTQ and people of color are less likely to apply to jobs unless they meet every single qualification. However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are in the office Tuesday/Wednesday/Thursday on a hybrid schedule. We look forward to meeting you!