Service Department Manager

McKinnis Roofing and Sheet Metal is a trusted leader in the roofing industry, delivering high-quality solutions for residential, commercial, and industrial roofing needs. We take pride in our commitment to customer satisfaction, safety, and team development.

We are seeking a hard-working person that has the tenacity and experience to lead and grow our service department, ensure operational excellence, and drive the ultimate customer experience.

Job Responsibilities:

• Department Leadership: Oversee daily operations of the service department, managing schedules, selling service contracts, budgets, and team performance.
• Team Management: Recruit, train, and mentor service technicians and administrative staff.
• Customer Relations: Build strong relationships with clients by providing exceptional service and prompt communication.
• Project Coordination: Schedule and coordinate service calls, inspections, and maintenance projects to meet client expectations.
• Quality Control: Ensure all work meets company standards and complies with safety regulations and industry’s best practices.
• Problem Resolution: Address and resolve customer complaints and service issues effectively.
• Reporting: Track and report on department performance, including KPIs, budgets, and client feedback.
• Collaboration: Work closely with sales, production, and administrative teams to ensure seamless service delivery.

Qualifications:

• Experience: Experience in leading a Team, roofing industry with a focus on service or management.
• Leadership Skills: Proven ability to lead and motivate a team to achieve department goals.
• Technical Knowledge: Strong understanding of roofing systems, repair techniques, and industry standards.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical and decision-making abilities.
• Software Proficiency: Experience with project management or CRM software is a plus.
• Certifications: [Optional] OSHA certification, relevant roofing certifications, or licenses are preferred.

What We Offer:

• Competitive compensation package
• Health, dental, and vision insurance benefits.
• 401(k) retirement plan with company match.
• Personal Time off and Holiday pay
• Ongoing training and professional development.
• Opportunities for career advancement within a growing company.
• A positive and inclusive work environment where teamwork and hard work are recognized and appreciated.

How to Apply:
If you’re ready to take your career to the next level and lead a high-performing service team, we want to hear from you!

Fill out an application online at https://mckinnisinc.com/about/careers/

Inquiries please call (402) 426-2644, Ext 1035 – Kasey Scott, Human Resource Manager

You may also submit your resume and a brief cover letter detailing your relevant experience to kasey.scott@mckinnisinc.com. In your cover letter, tell us what you believe sets you apart as the ideal candidate for this role and why you want to be a part of the McKinnis Roofing and Sheet Metal team.

Join us at McKinnis Roofing and Sheet Metal, where your talent and hard work will be rewarded, and career advancement is encouraged. We look forward to welcoming you to our team!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• Day shift

Ability to Commute:

• Fort Myers, FL 33966 (Required)

Ability to Relocate:

• Fort Myers, FL 33966: Relocate before starting work (Required)

Work Location: In person