What are the responsibilities and job description for the Service Advisor position at McLaren Boston?
Company Description
McLaren Boston is the premier source for sales and service of McLaren and Koenigsegg vehicles in the Northeast. Part of the family-owned Village Automotive Group, founded in 1963, McLaren Boston has established a strong reputation for excellence. We are committed to providing unparalleled customer experiences and high-quality service, making us the go-to destination for high-performance automotive enthusiasts.
Role Description
This is a full-time, on-site role located in Norwell, MA for a Service Advisor. The Service Advisor will be responsible for managing customer interactions, ensuring customer satisfaction, and providing customer-focused service. Day-to-day tasks include greeting and assisting customers, managing service appointments, coordinating aftersales service, and maintaining clear and effective communication with customers and the service team.
Qualifications
- Customer Satisfaction and Customer-focused Service skills
- Customer Service and Communication skills
- Experience in Aftersales service
- Strong interpersonal and problem-solving skills
- Ability to work in a fast-paced, high-energy environment
- Experience in the automotive industry is a plus
- High school diploma or equivalent required; additional certifications or training in automotive service is beneficial
