What are the responsibilities and job description for the Switchboard Operator position at McLaren Greater Lansing?
About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Switchboard Operator
Michigan, Lansing
NEW
Administrative/Clerical
McLaren Greater Lansing
25001738
Under the direction of the department supervisor, is responsible for relaying incoming and outgoing hospital telephone calls, utilizing hospital equipment, and other hospital communications as assigned. Also, responsible for other hospital communications as assigned.
Essential Functions and Responsibilities:
- Answers calls, provides information, and relays incoming telephone calls to the proper location.
- Pages hospital staff members over the hospital paging system.
- Announces emergency codes and general information messages, as necessary.
- Keeps a running log of all calls received and records the activity done for that call (ex: overhead page, connect to long distance, pages on a pager or radio security).
- Makes and records authorized long distance telephone calls.
- Provides information to the public, patients, guests, and others.
- Performs clerical functions and duties as assigned, which includes computer knowledge.
- Monitor a variety of alarm systems for maintenance and security.
- Receives package deliveries after regular business hours.
- Assumes responsibilities for the sign-out and return of the key file box and telephone equipment room.
- Directs patients and visitors to appropriate locations upon request.
- Contacts hospital security for any person requesting their services.
- Trains new employees on the operations of the switchboard console.
- Receives and reports weather and civil defense warnings.
- Performs other related responsibilities as necessary.
Required:
- High school diploma or equivalent.
- One year of customer service experience.
Preferred:
- Previous switchboard, phone operator, or related experience.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.
Nicotine Testing - To provide a safe, healthy environment for our patients, employees and visitors, as of February 1, 2013 McLaren no longer hires individuals who use nicotine and will conduct nicotine testing during the pre-employment process. If the test is positive the offer will be rescinded. Individuals who test positive may re-apply for employment after six months.
Additional Information
- Schedule: Part-time
- Requisition ID: 25001738
- Daily Work Times: Varied
- Hours Per Pay Period: 40
- On Call: No
- Weekends: Yes
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
