Customer Satisfaction Representative

Company Overview

McLaren Industries is a leading manufacturer of industrial rubber tracks and tires, over the tire tracks, attachments for compact equipment, serving a diverse range of customers across the globe since 1997. With a commitment to innovation and advanced technology, we cater to the needs of construction equipment manufacturers, as well as clients in the agricultural, forestry, and mining sectors.

Summary

McLaren Industries is seeking a motivated and outgoing customer-focused individual to represent and grow our McLaren Brand to our more than 500,000 clients nationwide.

As a Customer Satisfaction Representative at McLaren Industries, you will be instrumental in delivering exceptional after purchase support to our clients. This role is vital in maintaining our reputation for excellence while helping us expand our presence in the North American market.

The ideal candidate will have strong communication skills, a problem-solving mindset, and a passion for providing excellent customer service. Experience in the construction, agriculture, or compact equipment industry is a plus but not required. Experience in Marketing and Sales is a plus but not required.

In the Customer Satisfaction role, you will gather feedback from buyers around our Brand and Products, their personal experience with our representatives and product, and send branded merchandise to our clients.

Responsibilities

• Monitor and review customers' calls
• Reach buyers daily via Phone, Text Message and E-Mail to gather feedback and gain positive Brand feedback
• Utilize available software to gather and gain positive Brand feedback daily
• Provide exceptional client services by addressing inquiries, provide product information and resolving issues promptly.
• Use empathy and awareness to create a continued positive McLaren experience post-sale, create new clients, and reaffirm loyal clients
• Maintain accurate records of customer interactions using our computerized systems.
• Collaborate with team members to enhance customer satisfaction and improve service delivery.
• Conduct follow-ups with clients to ensure their needs are met and gather feedback on services provided.
• Generate daily reports to supervisor reflecting performance and goals achieved

Qualifications

• Minimum 2 years of prior experience in a Customer Service / Customer Facing role.
• A Bachelor's Degree in marketing or a related field preferred.
• Strong communication skills with the ability to engage effectively with clients.
• Experience in client services or customer support is highly desirable.
• Proficiency in data entry and familiarity with computerized systems is required.
• Proficiency in Ms Office Products.
• Ability to identify and resolve issues at hand.
• Ability to work collaboratively within a team environment while managing individual responsibilities.
• Detail Oriented. Energetic. Task Oriented. Result Driven. Multitasking.
• Bilingual ability is a plus.
• Experience in Tele-Sales or related field is a plus.

If you are passionate about providing outstanding customer support in a dynamic industry, we invite you to apply today and become part of our dedicated team at McLaren Industries.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Jacksonville, FL 32254 (Required)

Work Location: In person

Salary : $18