What are the responsibilities and job description for the Call Center Representative - Park Medical, Southfield position at McLaren Oakland?
Position Summary
The role of the Call Center Representative is to manage incoming and outgoing calls in a friendly, professional and compassionate manner. The Call Center Representative must strive to resolve calls efficiently and satisfactorily with minimum follow-up required.
Essential Functions and Responsibilities :
- Answer and / or make calls to patients efficiently and accurately to address their needs, concerns or other issues, ensuring that patients feel supported and valued.
- Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Understand and strive to meet or exceed Call Center metrics while providing excellent consistent customer service.
- Resolve inquiries during the call; send Communications Center Messages for assistance toward resolution only when absolutely necessary.
- Utilize software, databases, scripts, and tools appropriately.
Required :
