What are the responsibilities and job description for the Patient Navigator position at McLaren Oakland?
About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Patient Navigator
Michigan, Clarkston
NEW
Administrative/Clerical
McLaren Oakland
25001408
Position Summary: Assists patients with navigation through the healthcare system medical services, administrative systems and patient support services. Reduces barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support.
Essential Functions and Responsibilities:
- Facilitates and coordinates patient care to ensure that patients receive timely diagnoses and treatment. This includes maintaining communication with patients and the healthcare team; contacting patients who are “at risk” for missing appointments; ensuring that medical records are available at scheduled appointments.
- Facilitates removing barriers by providing potential financial support sources and helping with paperwork; arranging transportation and/or child/elder care; facilitating linkages to follow-up services.
- Promotes health and comfort through each stage of patient diagnosis and treatment by activities such as providing health information, screening services and clinical trials; connecting patients to counseling services; directing patients to sources of palliative (pain-easing) or end-of-life (hospice) care.
- Empowers and encourages patients to navigate the healthcare system on their own by coaching patients to become advocates for their own care; modeling behaviors for patients such as checking on appointments or arranging assistance.
- Builds awareness of patient navigator services among the health care team to assist coordinating patient care and locate “at-risk” patients that need patient navigation services.
- Builds effective working relationships with patients, health care team and community resources.
- Maintains communication with patients, families, and the health care providers to monitor patient satisfaction with the care experience.
- Collects and reports data from patient on barriers, health care, medications, prior treatments, etc.
- Tracks order completion and follow up. Monitors patient compliance with patient treatment plan.
- Provides and documents quality, personalized and evidence-based care and interventions.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. May develop and conduct in-service training programs.
- Complies with federal, state, and local legal and certification requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions. This includes compliance with all health care regulations, such as HIPAA and OSHA.
13. Performs other related duties as required and directed.
Qualifications:
Required:
- High School diploma or GED equivalent.
Preferred:
- Associate degree, preferably in a health-related field.
- One-year prior work experience in health care.
Additional Information
- Schedule: Full-time
- Requisition ID: 25001408
- Daily Work Times: 8:30am-5:00pm
- Hours Per Pay Period: 80
- On Call: No
- Weekends: No
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
