What are the responsibilities and job description for the Patient Access Representative position at McLaren USA?
Position Summary : Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration / admission process.
Essential Functions and Responsibilities :
- Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include : thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
- Greet customers promptly with a warm and friendly reception.
- Collects, documents, scans all required demographic and financial information.
- Direct patients to appropriate setting, explaining, and apologizing for any delays.
- Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
- Estimates and collects copays, deductibles, and other patient financial obligations
- Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
Applies recurring visit processing according to protocol.
Qualifications : Required :
Preferred :
Knowledge, Skills, and Abilities :
o Responds promptly, professionally and courteously to all customers' needs.
o Cooperates and communicates effectively with all McLaren Health Care team members.
o Contributes to continuous quality improvement efforts.
o Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily.
