What are the responsibilities and job description for the Technology Support Specialist position at McLean School of Maryland?
McLean School (mcleanschool.org), a K-12 co-educational independent school in Potomac, Maryland. We seek applicants for a Technology Support Specialist to begin immediately. McLean School has, for 70 years, been helping bright students realize their full potential by providing a comprehensive college preparatory program that emphasizes small classes and differentiated instruction. Through our Abilities Model®, we embrace both traditional learners and ones with mild to moderate learning challenges. We recognize and teach to individual strengths, responding to areas of challenge, but never defining students by them. Applicants will subscribe to our Core Values, our Mission, and our Philosophy, and will seek passionately to uphold and promote them.
Are you a tech wizard who loves solving puzzles and saving the day? Do you thrive in an environment where every day brings new challenges, from saving a teacher's document at the last minute to helping students log into the wild world of Chromebooks and iPads? As a Technology Support Specialist at McLean, you'll be the superhero who keeps the School's tech running smoothly. From troubleshooting hardware hiccups to supporting classroom tech adventures, you'll be the friendly face (or voice) to our end users.
Responsibilities
- Respond promptly to technical support requests from faculty, staff, students, parents, and other community members.
- Diagnose and resolve hardware, software, and network issues for devices such as laptops (primarily macOS based), tablets (iOS based), Chromebooks, interactive projectors, printers, and other peripherals.
- Support school-wide systems, including Learning Management Systems (LMS), Student Information Systems (SIS), and other educational platforms.
- Heavy G-Suite administration.
- Light Active Directory and Windows Server administration.
- Create and maintain up-to-date documentation and training materials.
- Install, configure, and maintain hardware, software, and network equipment.
- Maintain accurate inventory and documentation of district technology assets.
- Monitor system performance and report potential issues within the IT team or potentially to external vendors.
- Stay current on emerging technologies and recommend improvements to systems and tools.
- Ensure the school tech policies are followed, protecting our digital environment from data breaches.
Perform other duties as assigned by the Director of Technology, which may include occasional weekend or evening hours.
Competencies
Qualifications - Required
Qualifications - Preferred
McLean School is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, sexual orientation, gender identity, family responsibilities, disability, genetic status, or any other characteristic protected by applicable law. If you need a reasonable accommodation due to a disability during the recruitment process, please contact Director of Executive Support & Recruitment, Robin Speller.
Interested applicants should fill out an online application and upload their cover letter, résumé, and list of references.
