What are the responsibilities and job description for the TEST position at MCM Midland Credit Management, Inc.?
Here at MCM we are powered by a shared belief that exceptional people achieve more together. We are natural, instinctive and inclusive innovators. We achieve the best outcomes through a diversity of ideas, a collaborative spirit and a passion for attaining breakthrough results. Every moment is an opportunity to make a difference: to a consumer, to a colleague, to the wider company. We think ‘what’s in it for all?’, never ‘what’s in it for me?’. We aim for the exceptional and aspire to achieve more in every moment. We know that by creating great moments for others, we provide better career opportunities and better lives for ourselves. Be empowered to empower others and join us at MCM!
The Account Manager is responsible for negotiating secure payment arrangements from consumers to satisfy their account obligation by recommending payment solutions through review and assessment of the consumers ability to pay in consideration of their outstanding obligation. Account Managers are also responsible for maintaining accurate documentation on the account and communicating regularly with the consumer, in accordance with FDCPA and company policy, in order to reach resolution of the account.
Responsibilities
Continuously develop and improve dynamic communication skills through consistent and frequent Managerial coaching and feedback. 20%
Enhance communication skills by negotiating with consumers by phone to establish payment arrangements in accordance with company policy and company values. 70%
Utilize company technology to manage consumer interactions. 10%
Education
Required: High School Diploma, GED, or equivalent work experience.
Preferred: Bachelor
Language
Required: English
Preferred: Bilingual - English / Spanish
Experience
Required: 1 - 2 years customer service and/or sales PC skills.. Basic PC skills. Ability to apply basic mathematical applications.
Preferred: 1 - 2 years in collections, financial services or call center environment. Dialer or AS400 technology experience. Proficiency with MS Office.
Position Title
TESTLocation
CA - San DiegoCategory
Operations Decision SciencePosition Status
Full timeEstablished in 1953, Midland Credit Management, Inc. (MCM), a wholly-owned subsidiary of Encore Capital Group, Inc., is a specialty finance company providing debt recovery solutions for consumers across a broad range of assets. We are the market leader in portfolio purchasing and recovery in the United States, and we lead the industry with consumer-centric practices that drive results. We have operations in India, Costa Rica, and 35 US Sites.