Service Manager

Description

The McMahon Truck Centers' family of Mack and Volvo Truck dealerships includes locations in North and South Carolina, Indiana, Tennessee, Kentucky, and Ohio. We are looking to expand our growing team and need quality employees to help us do so. If you’re looking for a career path and opportunity to grow, submit your application today!

Benefits

• Quarterly Bonus Program

• Medical, Dental & Vision Insurance

• 401K Plan Match

• FSA – Flexible Spending Account

• Paid time off and vacation

• Company Paid Short/Long Term Disability

• Company Paid Life Insurance

• Additional Voluntary Life Insurance

• Growth opportunities

• Paid Training

• Family owned and operated

Responsibilities

• Direct and supervise activities to foster a safe, efficient, and profitable operation of the service departments while executing MTC strategies and objectives.

• Attainment of goals and objectives regarding revenue, gross profit, expenses, and departmental net profit in accordance with the MTC – Charlotte, Rock Hill, and Candor business plans.

• Provide the justification for, recruitment, screening, hiring, training, and development of service personnel. Develop and maintain relationships with MTC customers ensuring the highest level of service while bringing customer concerns to positive resolution.

• Develop and maintain inter-departmental relationships with other managers within the MTC operation.

• Maintain safety standards in accordance with company initiatives and policies.

• Oversee the development of and adherence to the process of scheduling all service work, both external and internal.

• Oversee the assignment and scheduling of jobs to technicians according to their skill set and knowledge. Oversee the administration of warranty including ensuring that safety, emission, and product improvement programs are completed on a timely basis.

• Coordinate technical and factory authorized training programs in accordance with company training and development goals.

• Ensure tooling and equipment is available and maintained in good working order.

Qualifications

• A minimum of three years of related service experience

• A four-year college degree (or significant pursuance thereof) is desired

• Computer skills in excel, word, and customer relations management software

• Excellent verbal and written communication skills

• A working understanding of the service process

• A minimum of three years of managerial experience

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications