What are the responsibilities and job description for the CLIENT COORDINATOR position at MCMC, LLC?

Overview :

If you are an organized person, have great customer service skills, and are interested in making the leap from medical office to a corporate environment (but don't worry, you'll still be plugging away in the healthcare space), then this job may be the one for you.

ExamWorks is seeking a hardworking, customer service-focused professional to fill this Client Coordinator role.

This person is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position performs a wide range of data processing tasks, including data preparation, data entry, data tracking, documentation and filing.

This role is 100% remote with a standard work schedule of Monday-Friday, 8 : 30am-5 : 00pm, with overtime as offered

Responsibilities :

Handles and responds promptly to inquiries from clients and / or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
Maintains daily contact with the QA department regarding workflow and pending report status.
Files and archives open and closed cases.
Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
Appropriately directs calls to other departments as needed.
Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
Assists in resolution of customer complaints and quality assurance issues as needed.
When necessary, notifies management of any report issues or concerns.
Ensures all practices are carried out in accordance with state and federal safety and legal regulations.
Perform other duties as assigned.

Qualifications :

Client Coordinators come from all different backgrounds including customer service, sales support, clerical, legal, secretary, administrative assistant, receptionist, call center, and more!

High school diploma or equivalent required.

Minimum one year clerical experience; or equivalent combination of education and experience. Experience in a medical office or insurance industry preferred.

Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.

Must have a full understanding of HIPAA regulations and compliance.

Must be a qualified typist with a minimum of 40 W.P.M.

Ability to follow instructions and respond to managements directions accurately.

Demonstrates accuracy and thoroughness.

Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.

Must be able to work independently, prioritize work activities and use time efficiently.

Must be able to maintain confidentiality.

Must be able to demonstrate and promote a positive team -oriented environment.

Must be able to stay focused and concentrate under normal or heavy distractions.

Must be able to work well under pressure and or stressful conditions.

Must possess the ability to manage change, delays, or unexpected events appropriately.

Demonstrates reliability and abides by the company attendance policy.

MCMC completes over 100,000 reviews each year for more than 400 clients, including almost all of the nations largest Health Plans, PBMs, Disability Carriers, TPAs, UR companies, Self-Insured Employers, Taft-Hartley Plans and Government Organizations.

MCMC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

MCMC offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

Equal Opportunity Employer - Minorities / Females / Disabled / Veterans

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