What are the responsibilities and job description for the Cornelius Pass Roadhouse Catering Server position at McMenamins?
TITLE: Catering Server
REPORTS TO: Manager on Duty
FLSA CLASS: Hourly Non-Exempt
The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Description of the Position:
Catering servers are responsible for providing an enjoyable experience for all of our guests and customers during privately catered and public events. Duties include but are not limited to; setting up, running, and breakdown of events from small business meetings with minimal food to large groups with full meals; setting up tables, chairs, bars, and AV equipment; serving food from fine dining to buffet style; pouring and serving beer, wine, and spirits; waiting on and bussing tables; checking IDs of patrons purchasing alcoholic beverages; coffee and water service; resetting event spaces; restocking supplies; washing dishes; general cleaning and, most importantly, attending to customer needs and maintaining customer relations. Since this position includes lots of direct contact with customers, caterers will also need to be available to answer questions and assist customers & guests in whatever way necessary. Being a catering server can be hard physical work and requires mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment. Catering servers must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.
Requirements of the Job:
- Previous serving or catering/banquet experience preferred.
- Obtain and maintain current food handlers and OLCC/WA liquor license
- Flexible scheduled including days, evenings, weekends, holidays and special events required
Essential Functions of the Job:
- Provide excellent customer service for all types of events in a high volume environment
- Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
- Must have a value for diversity and the ability to work with individuals from different backgrounds
- Ability to remain calm and focused in a high volume, deadline oriented work environment
- Accurately handle cash and work with numbers
- Work for long periods on feet including frequent walking, stair climbing and working outdoors in varied weather conditions as necessary
- Remain calm and focused in a high volume, deadline oriented work environment
- Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping
- Perform fine hand manipulation including handling small and large objects, computer keyboard usage, writing, and use of kitchen equipment including knives
- Ability to communicate clearly & be positive, polite, and cooperative with co-workers, managers, vendors, and customers
- Work in & around a hot kitchen and various heat sources, including grills, broilers, and hot-oil fryers
- Working knowledge of property and event spaces
- Work with chemicals used in cleaning and sanitizing
- Complete miscellaneous side work as directed by manager on duty
Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force.
YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION
