Grand Lodge Host

MCMENAMINS

TITLE:                  Host

REPORTS TO:    MANAGER

FLSA CLASS:      Hourly Non-Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.  All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of the Position:

The Host duties include but are not limited to; The primary role of the host is to engaging in friendly and welcoming greeting and seating customers in a high volume environment, answering phones, directing customers to assigned or preferred seating and answering guest’s questions regarding the pub or property.  This position requires the ability to effectively multi-task in a fast paced and deadline oriented environment.  A host must have the ability to work well independently and also as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.

Requirements of the Job:

• Previous customer service experience preferred
• Obtain and maintain current food handlers card
• Flexible schedule including days, evenings, weekends and holidays

Essential Functions of the Job:

• Provide excellent customer service to guests
• Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
• Ability to remain calm and focused in high volume and deadline oriented work environment
• Must have a value for diversity and the ability to work with individuals from different backgrounds
• Work for long periods on feet including frequent walking, stair climbing and working outdoors in varied weather conditions as necessary
• Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping
• Perform fine hand manipulation including handling small and large objects, computer keyboard usage & writing
• Excellent communication skills including phone usage, be positive, polite, and cooperative with co-workers, managers, vendors and customers
• Work with chemicals used in cleaning and sanitizing

Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION

E.O.E.