Hotel Oregon Housekeeper/ Houseperson

MCMENAMINS

HOTEL HOUSEPERSON/ HOUSEKEEPER

Rev. 2-21

TITLE:                                 Houseperson

REPORTS TO:                   Manager

FLSA CLASS:                     Hourly Non-Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.  All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of the Position:

The primary responsibility of the houseperson position is to maintain the pleasant and tidy appearance of the property. Houseperson staff is also expected to assist in housekeeping duties when needed.  Duties include, but are not limited to: cleaning hallways; cleaning lobby areas and entry ways; emptying ashtrays and trash receptacles; dusting fixtures; replacing light bulbs; cleaning outdoor areas and doing trash patrol; assisting the Facilities & Maintenance Coordinator with projects; delivering items to rooms; general noise control; assisting in unlocking doors; preparation of hotel rooms for rental; cleaning of toilets, sinks, showers, and floors in common areas and guest rooms; changing of linens; light furniture repair; upkeep of linen closets and supplies; and stocking supplies.  This job plays a key role in giving the guests a comfortable and enjoyable stay including assisting guests in any manner possible (getting ironing boards, cribs, etc.), and answering questions of all sorts.  Above all this position requires a positive attitude and dedication to providing excellent customer service. This position requires mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment.  Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamins employees will also be expected to keep current on all company events, history, and products. Other duties are to be completed as assigned by the Manager on duty.

 Requirements of the Job:

• Experience in hotel housekeeping or maintenance preferred
• Experience with problem solving and working independently
• Excellent customer service skills
• Ability to stay calm and friendly in stressful situations
• Flexible schedule, including days, evenings, weekends, and holidays as needed
• Must remain positive and professional at all times

Essential Functions of the Job:

• Provide a clean and tidy appearance for our hotels and excellent customer service to guests
• Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
• Must have a value for diversity and the ability to work with individuals from different backgrounds
• Strict adherence to deadlines
• Work for long periods on feet including frequent walking and standing & stair climbing
• Perform repetitive movement such as pushing, pulling, bending, some twisting, stooping and bending/resting on knees
• Perform fine hand manipulation including handling small and large objects
• Be positive, polite, and cooperative with co-workers, managers, and customers
• Work with chemicals used in cleaning and sanitizing
• Provide support to housekeeping staff as needed
• Provide support and assistance to front desk staff as needed
• Occasionally work with ladders
• Communicate clearly

TITLE:                  HOUSEKEEPER

REPORTS TO:    MANAGER

FLSA CLASS:      Hourly Non-Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.  All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of the Position:

The primary responsibility of the housekeeping staff is to clean and maintain the hotel rooms in a timely manner, ensuring that the guest rooms are clean and pleasant. The housekeeping duties include but are not limited to; daily preparation of rooms, changing linens on the bed, upkeep of linen closets, cleaning of toilets, sinks, showers, changing linens and cleaning floors.  Housekeepers may be asked to help the maintenance (janitorial) staff when needed, provide support to the front desk as needed, assist guests in any manner possible (getting ironing boards, cribs, etc.), and answer questions of all sorts.  This job plays a large role in giving the guests a most comfortable and enjoyable stay.  Housekeepers will be responsible and held accountable for the finished rooms, cleaning projects, as well as knowledge of company policies and procedures as they relate to housekeeping.  Housekeepers must also provide excellent customer service to hotel guests and customers as necessary. This position requires mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment.  A housekeeper must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties are to be completed as assigned by the Manager on duty.

Requirements of the Job:

• Previous hotel related housekeeping is preferred but not required
• Ability to meet the attendance requirements of the job including having a flexible schedule including days, evenings, weekends and holidays required

Essential Functions of the Job:

• Efficiently and effectively clean hotel rooms and other general hotel areas used by hotel guests
• Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
• Excellent interpersonal & communication skills
• Remain calm and focused in a high volume, deadline oriented work environment
• Must have a value for diversity and the ability to work with individuals from different backgrounds
• Work well independently and follow strict adherence to deadlines
• Work for long periods on feet including frequent walking and standing & stair climbing
• Perform repetitive movement such as pushing, pulling, bending, twisting and stooping, bending/resting on knees
• Perform fine hand manipulation including handling small and large objects
• Communicate clearly and be positive, polite, and cooperative with co-workers, managers, and customers
• Work with chemicals used in cleaning and sanitizing

Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION

E.O.E.