What are the responsibilities and job description for the Customer Service Specialist - Business Payments position at McNichols Company?
With 19 service centers nationwide, McNICHOLS CO. is North America's leading supplier and fabricator of "Hole Products," including Perforated and Expanded Metals, Wire Mesh and Designer Metals, as well as a complete line of Metal Grating and Flooring Products. Founded in 1952 by the late Robert L. McNichols, the Company was established on strong values, high ethical standards, and a commitment to employees and customers.
We have an opportunity for Customer Service Specialist for business credit and payment processing to join our team. This position is responsible for contacting customers to obtain payment of past due items, assist the sales branches by performing various credit related tasks in addition to responding to incoming customer inquiries pertaining to their monthly statement, dunning letter or other communications.
This position is based at our corporate office which is centrally located at Rocky Point, overlooking the beautiful waters of Tampa Bay.
Key Responsibilities :
- Use system reports to determine customer follow ups needed
- Contact business accounts to obtain payment
- Track and notate all customer service activity
- Assist incoming calls from department hot line
- Obtain trade references and upload documents
- Review and respond to credit rejected orders
- Work as a liaison between Sales and Credit Team to facilitate the release of customer orders
- Research disputed invoices and charges as needed
Qualifications / Ideal candidate profile :
McNICHOLS is proud to reward our team with quarterly recognition incentives and a generous benefits package including 1st day eligibility for health insurance, 3 weeks of PTO, 9 paid holidays, 401k with employer match and company provided disability / life insurance.
McNICHOLS CO. is a Drug Free Workplace.
Visit our website at mcnichols.com / careers to learn more.
