What are the responsibilities and job description for the Appointment Scheduler position at McPherson Insurance Agency?
Job Description
Job Description
Join McPherson Insurance Agency, a reputable provider with deep ties to the community of Clinton Township, Michigan. We are in search of a dedicated and friendly Appointment Scheduler who can bring positivity and exceptional organizational skills to our team. In this non-remote position, you will be directly contributing to the smooth operation of our customer service division, ensuring clients receive timely and efficient scheduling for their insurance consultations. Your role will be vital in fostering an inviting environment that strengthens our relationship with the clients we serve. As an integral part of our team, you'll be the first point of contact, managing appointment bookings and providing essential information with a warm and welcoming approach. If you thrive in a face-to-face work setting and are passionate about creating positive customer interactions, McPherson Insurance Agency could be your next home. Embrace this opportunity to be a part of our dedicated team and make a meaningful impact in a professional yet personable atmosphere.
Benefits
Hourly Base Salary Based on Experience
Career Growth Opportunities
Health Insurance
Dental Insurance
Hands on Training
Paid Time Off (PTO)
Responsibilities
Appointment Coordination : Ensure seamless scheduling and rescheduling of client appointments, maximizing time management.
Communication : Act as a liaison between clients and service providers, providing clear instructions and scheduling confirmations.
Database Management : Maintain accurate records of client interactions and scheduled appointments within the database.
Problem-Solving : Address and resolve scheduling conflicts promptly and efficiently.
Client Relations : Build strong relationships with clients to enhance their overall experience with our agency.
Follow-ups : Confirm client appointments and provide necessary reminders to ensure attendance.
Requirements
Experience : Previous experience in customer service or appointment scheduling is preferred.
Communication Skills : Excellent verbal and written communication skills are essential.
Organizational Skills : Strong organizational skills with the ability to multitask and prioritize effectively.
Problem-Solving : Ability to address customer inquiries and resolve issues promptly.
Attention to Detail : Keen attention to detail to ensure accurate data entry and scheduling.
Tech-Savvy : Proficiency in using scheduling software and Microsoft Office Suite.
Team Player : Ability to work collaboratively and maintain a positive team environment.
Customer-Focused : A friendly and approachable demeanor with a strong focus on customer satisfaction.
