What are the responsibilities and job description for the Front Desk Administrator position at MCPHS?
The New England School of Acupuncture seeks a part-time 20-hour a week Front Desk Administrator to staff the Worcester Acupuncture Treatment Center with a focus on supporting clinic workflow including scheduling and checking in patients and supporting on-site clinical faculty and interns.
- Make patient appointments
- Check in patients and take payments
- Manage patient recall system
- Reconcile patient accounts and collect payments
- Respond to patient inquiries in a manner that contribute to a positive patient experience
- Maintain Treatment Center files and records; scan, and photocopy documents
- Interact with clinical faculty and interns and respond to inquiries
- Prepare statements for business office, maintain cash box and make weekly deposits
- Maintain a clean, orderly and inviting appearance of the sales and stock areas
- Reconcile daily cash receipts.
- Provide timely utilization reports as requested
- In coordination with the Clinic Operations Administrator and Director of Clinical Education hire, train, and supervise student workers in the Treatment Center
- Contribute to sustaining and enhancing an inclusive working and learning environment
- Associate's degree
- Experience in dental office or clinic
- Demonstrated ability to work independently and as part of a team
- Ability to effectively manage multiple ongoing projects, meet deadlines and remain calm and adaptable in stressful situations
- Ability to maintain confidential information
- Excellent communication, time management, interpersonal and organizational skills
- Working knowledge of the operations and administration of a medical facility
- Knowledge of and experience with practice management software or equivalent
- Proficiency with MS Office
- Understanding of patient care protocols, procedures, regulations and standards of care
- Familiarity and fiscal management principles and procedures
- Standing, sitting, manual dexterity, ability to move between offices and floors of buildings
- Ability to meet deadlines and perform well under pressure
- Ability to be physically in attendance at designated worksite during scheduled work hours
- Normal range of vision and hearing (with or without correction)
- Ability to lift up to 5-10 lbs.
Apply
Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.
Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E-Verify institution.
About Us
Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world's top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health and life sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston's Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our core values of integrity, community, engagement, collaboration, support, and innovation.
MCPHS is an equal opportunity employer dedicated to ensuring equal opportunity for all members of the University community. We aim to recruit, develop, and retain the most skilled faculty and staff. All qualified applicants will be considered for employment.
Compensation: N/A
