What are the responsibilities and job description for the Patient Services Representative Team Lead position at MCR HEALTH, INC?
Why MCR Health?
A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion for providing "Exceptional Care to Everyone, Every Time" and our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our Company where you can grow your career and serve with your heart.
In our time of Company growth, we are seeking a Patient Services Representative Team Lead.
Work Location: Bradenton, FL
As part of this role, you will:
- Oversees Patient Services Representatives and their daily work, and responsibilities, and monitors their productivity as directed by the Patient Services leadership team
- Provides feedback and coaching to Patient Services Representatives per the MCR Health Supervisor Reference Manual and Employee Handbook
- Assists in orientation and training of Patient Services Representatives upon hire and as directed by the Patient Services Dept leadership team
- Provides friendly, courteous, and professional service always to all patients, visitors, co-workers, and leaders (To Provide an Exceptional Experience to Everyone, Every Time)
- Demonstrates an excellent understanding of telephone usage and the operation of the telephone system
