What are the responsibilities and job description for the Catering Sales Manager position at MCR Hotels?
At the Hilton Phoenix Chandler, the Catering Sales Manager is accountable for proactively soliciting and handling catering sales opportunities. Ensures business is turned over properly and in a timely fashion for service delivery. Conducts day-to-day activities related to catering sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.
Responsibilities
Responsibilities
- Collaborate with the operations team to develop and implement cutting-edge, comprehensive plans for groups and events
- Oversee the events efforts for the hotel. Lead by example and mentor team members to effectively implement smart strategies
- Nurture and grow client relationships through upselling and proactive customer service once contracts have been signed and handed over to the events team
- Plan, organize, and manage all aspects of events and group meetings from conception to completion, including menu and room set planning, audio visual, logistics, equipment rentals, tastings, menus, themes, walkthroughs, participation on the floor during event service, invoicing, and follow-up
- Ensure MCR Events SOPS are followed and completed accurately
- Maintain accurate, organized, and up-to-date file management system in order to quickly and effectively meet clients and colleagues needs; utilizing Delphi to trace all daily activities and correspondence with clients to ensure prompt responses
- Identify and act on business opportunities through a constant pursuit of knowledge about market trends, competition, and customers
- Communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required
- Work to continuously improve customer service by integrating obtained feedback into action plans
- Negotiate with clients for banquets, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure success of the function
- Understand the impact of Banquet operations on the overall success of the hotel
- Brand experience preferred
- Experience with Delphi, SalesPro, or similar computer systems preferred
- Excellent time management skills
- Strong organizational skills
- Strong customer service orientation
- Self-motivated, results oriented, and exhibit a “can do” attitude
- Creative problem-solving skills
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
- For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
