What are the responsibilities and job description for the Houseperson position at MCR Hotels?
The Houseperson Hampton Inn & Suites by Hilton Mt. Prospect is responsible for supporting the housekeeping team as needed, as well as cleaning and maintaining other areas of the hotel including public spaces and back of the house areas.
Essential Functions
Essential Functions
- Follow assigned tasks for the day as assigned by the management team.
- Clean and maintain the guest hallways, stairwells, service areas and ice rooms.
- Collect trash and soiled linen from the housekeepers and deliver to laundry room.
- Deliver and retrieve guest requests as needed in a timely manner.
- Monitor placement and condition of public space furniture, report issues to management.
- Restock guest floor linen closets and guest amenities.
- Assist the housekeepers in stripping linen and trash from guest rooms as needed.
- Replenish amenities and supplies in assigned guestrooms.
- Stock and maintain housekeeping cart.
- Treat guests and team members in a pleasant, professional, and friendly manner.
- Be knowledgeable about the hotel and amenities offered.
- Ability to follow a checklist.
- Store and retrieve luggage or packages for guests in storage areas, as needed.
- Perform other duties as assigned.
- Must have a positive attitude and willingness to learn.
- Physical ability to perform job functions with attention to detail, speed, and accuracy.
- Ability to follow instructions, assigned tasks, and meet deadlines.
- Must have the ability to communicate effectively and clearly.
- Availability to work a flexible schedule including days, evenings, holidays, & weekends.
- Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
- Must be able to convey information and ideas clearly.
- Must have a desire to serve all guests.
- Must be 18 years of age or older to perform this job.
- Previous hotel housekeeping experience.
- Knowledge of industrial carpet cleaning products.
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
- For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
