What are the responsibilities and job description for the NIGHT AUDITOR position at MCR Hotels?
The Night Auditor at the Homewood Suites by Hilton Yuma assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. This role has additional responsibilities such as daily paperwork and basic reporting duties.
Responsibilities:
- Check guests into and out of the hotel in an accurate, speedy, and courteous manner
- Handle all payments received whether they are cash, credit card, checks, or traveler’s checks
- Balance and verify all monetary transactions in the appropriate accounts
- Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained
- Maintain all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues
- Resolve escalated guest relations issues when needed
- Answer inquiries pertaining to hotel policies and services
- Respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations
- Positively represent and promote the property
- Ensure that the lobby and front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies
- Properly compile, complete, and distribute reports to management and team as directed
- Report any maintenance, security, or safety issues
- Other Duties as Assigned
Requirements:
- High school diploma or equivalent
- Front desk experience preferred, but will train the right fit
- Experience with the brand a strong plus
- Highly motivated and self-directed
- Exceptional customer service skills required
- Must possess strong computer skills
- Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
- Excellent English communication skills both written and verbal
- A can-do attitude and a hands-on approach
- Ability to work overnight hours. This is primarily an overnight position
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
Our Company
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
- For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.
