What are the responsibilities and job description for the Night Auditor position at MCR Hotels?
The Night Auditor at the Hampton Inn Savannah Port Wentworth GA I-95N is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am).
ESSENTIAL FUNCTIONS :
- Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.
- Initiate and complete the End of Day process.
- Complete the Night Audit checklist for computer procedures daily.
- Balance the day's work (i.e., miscellaneous revenue, telephone postings, valet laundry, server and desk agent's paperwork, etc.)
- Prepare and distribute the Daily Flash Report as needed.
- Transfer the master or house accounts as necessary.
- Run morning reports according to MCR and Brand procedures.
- Complete any reports as requested by management in a timely manner.
- Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
- Maintain proper operation of the telephone switchboard.
- Answer guest inquiries about hotel service, facilities, and hours of operation.
- Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
- Assist with breakfast setup in select hotels.
- Respond to guest requests in a timely and professional manner.
- Maintain confidentiality and security of all guests and hotel information.
- Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
- Be aware of all rates, packages, and special promotions.
- Be familiar with all in-house groups and high demand / restricted dates.
- Take all necessary information when taking room reservations and follow rate quoting scenario.
- Be knowledgeable of the front desk computer system.
- Log and deliver packages, mail, and messages.
- Be knowledgeable of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
- Accurately complete the check-in and checkout process.
- Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
- Restocks front desk area and supplies as required or assigned by immediate supervisor.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
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