Automotive Service Coordinator

• 1-3 years of automotive industry experience or a related customer service experience required
• Coordinates with the service department for any repairs or service needs that customers may request.
• Answers all incoming switchboard calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.

• Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
• Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner.
• Screens incoming calls as requested by managers.
• Develops knowledge of basic dealership information in order to
• Maintains professional appearance and neat work area.
• Ability to work some weekends

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Work Location: In person