Technical Support Associate

Interested in travelling? Passionate about tech and want to kickstart your career in a fast-paced Financial Services environment?

MCS Group is delighted to be working with a world leader in financial technology managed services. This company provides IT infrastructure to Capital Markets firms in over 20 countries and is itself a successful global organization, which due to its success, is now seeking to grow its Technical Support team.

This is a great opportunity, offering an in-depth training program and an exciting career, promising personal and professional progression.

* 4 week training program will require travel to Belfast (all costs covered by company). Please only apply to this position if you are open to this. *

The Role

• First Line Technical Support Associate
• Working on-site with key financial clients, providing support and troubleshooting for internal employees
• Following escalation process where necessary
• Deescalating customer frustrations and managing queries in a timely manner
• Communicating across multiple lines of business
• Completion of career-changing training
• Career progression opportunities into leadership or other areas of the business, depending on your preference, such as trading infrastructure, cloud, data, etc.

The Person

• Strong communication skills and customer service experience
• Tech support experience in Windows and MS products such as Azure, O365, Active Directory, and more
• Competitive and Resilient character
• Ability to remain calm under pressure, empathize and be assertive and resilient
• If you have relevant professional experience, IT Bootcamp certifications will be considered in lieu of degree
• Strong Tech acumen on Microsoft systems
• Desire to complete training, upskill and progress your IT career

What's in it for you…

• Attractive Salary
• Bonus
• Unrivalled Training Program
• Global Travel
• Opportunity for Certification
• Career Progression
• Social and Collaborative Environment
• And much more…