Technical Support Specialist

Are you passionate about technology? Interested in traveling? Looking to grow your career in a fast-paced financial services environment?

MCS Group is thrilled to partner with a world leader in financial technology managed services. This global company provides IT infrastructure to capital markets firms in over 20 countries and is expanding its Technical Support team due to continued success.

This is an exciting opportunity that offers:

• A comprehensive 4-6 week training program
• Clear pathways for career progression in IT infrastructure, cybersecurity, and management.
• The opportunity to work in a dynamic, global environment with cutting-edge technology.

• Provide on-site technical support to key financial clients.
• Troubleshoot and resolve IT issues for internal employees.
• Follow escalation processes where necessary.
• Manage and de-escalate customer frustrations effectively.
• Communicate across multiple business units.
• Complete comprehensive training with hands-on experience.

• Technical support experience in Windows infrastructure and MS Products (Active Directory, O365, Intune, JAMF, etc)
• Strong communication skills with a customer-focused mindset.
• A competitive, resilient character with the ability to remain calm under pressure.
• Ability to empathize, assert, and problem-solve effectively.
• A strong technical acumen in Microsoft systems.
• A desire to upskill and progress in an IT career.

• Lucrative starting salary
• Opportunity for annual bonuses
• Fully covered global travel
• Industry-leading 4-6 week training program
• Opportunities for IT certification
• Long-term career growth and development
• A social and collaborative work environment
• And much more

Important: The initial training program requires travel to the UK (all expenses covered) so a valid passport is needed. Please apply only if you are open to this opportunity and meet the experience requirements.