What are the responsibilities and job description for the Operations Manager position at McVay Plumbing, Heating, & Cooling?
About the Role: The Operations Manager is responsible for driving results through day-to-day management of the service and support teams. Assist the General Manager in optimizing the team through training, development, recruiting, and retention.
About Us: McVay Plumbing, Heating & Cooling is a leading provider for all plumbing, heating & cooling services in Pittsburgh and surrounding areas. At McVay, we are committed to delivering exceptional heating and cooling solutions for every customer we serve. With a focus on quality products and outstanding customer service, we have built a reputation for being one of the leaders in our industry.
Key Responsibilities:
- Monitor and implement processes and procedures that are aligned with the company objectives.
- Optimize the field workforce through regular training and coaching sessions:
- Sales practices
- KPI reviews
- Performance acknowledgements and awards
- New products
- Handling customer objections
- Sales contests
- Safety Concerns
- Manufacturer’s Training
- Work with the service supervisors to evaluate technician skill levels.
- Ensure technicians skills match the tasks scheduled.
- Order materials and supplies for projects and truck restock.
- Confirm receipt of material prior to scheduling and dispatching staff to customer jobs.
- Track material and labor costs against budgets.
- Conduct weekly reviews of how the teams are tracking to hit their monthly goals.
- Provide individual Coaching as required to train employees to enhance their soft skills.
- Run weekly training meetings to cover:
- Act as a mentor to encourage individual growth.
Qualifications:
- At least 5 years of successful management and related technical experience.
- Highly motivated to get things done the right way.
- Excellent communication (verbal and written) and active listening skills.
- Highly confident, skilled leader who is persuasive with a selling personality.
- Must enjoy being constantly challenged to grow and improve operationally.
- Proficient with smartphones, tablets, laptops, Microsoft Word, Excel, and Outlook with the ability to learn new service software.
- Demonstrated success at building a team of technicians who do quality work.
- Able and willing to connect with the community to identify new opportunities and recruit new talent.
Interpersonal Qualifications:
- Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
- Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
- Highly organized, ability to act quickly while still having attention to detail.
- Hold yourself to a higher standard and exhibit a high level of integrity.
Why You’ll Want to Work Here:
- Core values that we live every day – not just words on a page : We Win Together, Today Not Tomorrow, Performance Not Politics
- Performance Pay directly tied to results – Get what you deserve
- Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
- Secure your financial future – 401(k) with company match
- Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
- We invest in your future – leadership training that directly results into bigger career opportunities
- Learn on the job – continuous education stipends available
Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30 leading local brands across 16 states, and we are rapidly expanding our footprint.
We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies.
Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
