What are the responsibilities and job description for the Customer Service Representative position at McWilliams Heating Cooling and Plumbing?
McWilliams Heating, Cooling, & Plumbing is seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through phone, email, and chat.
We offer amazing benefits including medical, dental, vision, life insurance, a 401(k) with company matching, 6 paid holidays, paid vacation, and great training. Join our team of dedicated professionals today!
Requirements
The ideal candidate is a strong communicator with excellent problem-solving skills, a positive attitude, and a commitment to delivering a great customer experience. Prior experience in customer service is preferred, but we are willing to train motivated individuals eager to grow with us.
Some responsibilities include :
- Addressing customer inquiries
- Resolving issues efficiently
- Scheduling appointments
- Maintaining accurate records of interactions
- Working on-call
