What are the responsibilities and job description for the Ambassador position at MD Anderson Cancer Center?
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
The main objective of the Ambassador role is to ensure the utmost quality in patient / visitor experience as part of the institutional Welcome Initiative. This position is part of our comprehensive guest management and visitor access strategy and directly influences departmental functions and overall patient / visitor experience across the institution.
Location - Proton Center 2 - 1:00 PM - 9:30 PM Monday - Friday
Key Functions
Acknowledges and greets patients and visitors and performs health screening.
Accurately provides information and instruction, pertaining to all hospital campus to patients, visitors and staff.
Maintains a highly professional and positive attitude while dealing with customers and peers and performs multiple tasks as screener, greeter, information desk, in a fast-paced environment.
Other duties assigned.
Education Required: High school diploma or equivalent. Two years of customer service experience responding to customer inquiries or related experience. Bachelor's degree can be substituted for required experience.
Education Preferred: Associate's degree in related field.
Experience Required: Two years of customer service experience responding to customer inquiries or related experience. Bachelor's degree can be substituted for required experience.
Experience Preferred: Healthcare and/or Hospitality experience.
Other Required: Must pass pre-employment skills test as required and administered by Human Resources.
Physical Demands:
Standing - Constant 67 - 100%
Walking - Constant 67 - 100%
Sitting - Occasionally 11 – 33%
Reaching - Occasionally 11 – 33%
Carrying - Occasionally 11 – 33%
Lifting - Occasionally 11 – 33%
Pushing/Pulling - Occasionally 11 – 33%
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
