What are the responsibilities and job description for the Coordinator, Patient Access ( International Center Access ) position at MD Anderson Cancer Center?
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
SUMMARY
The Primary responsibilities of the Patient Access Coordinator is to facilitates patient medical clearance using oncology nursing knowledge, clinical judgment, and communication skills to assist in resolving difficulties surrounding patient access.
A nursing background in Oncology or in a critical thinking role such as ICU would be ideal for this position.
JOB SPECIFIC COMPETENCIES
Patient Access
Consistently and accurately utilizes medical acceptance criteria to screen and schedule appointments for new patients in a way to ensure optimal efficiency in clinic operations.
Lead and directs Patient Access Representatives in daily operations related to intake, registration, and medical clearance processes.
Aids in training and orienting Patient Access Representatives when needed.
Clinical Reviews
- Performs clinical review of new patient referrals to determine medical acceptance and communicates with patients, referring professionals and MDACC physicians regarding patients who failure to meet medical criteria for acceptance
Oral and Written Communication
Uses excellent oral communication and listening skills to communicate with patient, referral source, MDACC physician and MDACC clinical staff regarding barriers to access or financial clearance.
Responds to voicemail and myChart messages within one business day and answers phone calls in a timely manner (within 3 rings).
Clearly and professionally communicates information during all patient communication.
Follows established customer service guidelines and strives to meet all reasonable patient requests.
Reliably routes patient to appropriate destination with warm transfer whenever possible
Revenue Integrity
Collects complete and accurate financial and consent data during intake and registration process, verifies data during new patient registration to ensure compliance with required forms and consents.
Uses technical expertise to obtain insurance information when needed and electronically verifies eligibility when available.
Provides financial information to patients obtained during verification process by financial clearance staff, to include charge estimates, discounts, and patient financial assistance.
Other duties as assigned
Education
Required : Graduation from an accredited school of Nursing.
Experience :
Required : Two years experience in nursing or one year related nursing experience in utilization review / insurance / case management / medical clearance.
Current State of Texas Professional Nursing license (RN).
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification.
Preferred : American Heart Association Basic Life Support (BLS), ACLS (Advanced Cardiac Life Support) or PALS (Pediatric Advanced Life Support) certification as required by patient care area.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity / expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http : / / www.mdanderson.org / about-us / legal-and-policy / legal-statements / eeo-affirmative-action.html
Additional Information
Requisition ID : 173486
Employment Status : Full-Time
Employee Status : Regular
Work Week : Days
Minimum Salary : US Dollar (USD) 89,000
Midpoint Salary : US Dollar (USD) 111,000
Maximum Salary : US Dollar (USD) 133,000
FLSA : exempt and not eligible for overtime pay
Fund Type : Hard
Work Location : Hybrid Onsite / Remote
Pivotal Position : Yes
Referral Bonus Available? : Yes
Relocation Assistance Available? : Yes
Science Jobs : No
LI-Hybrid
