What are the responsibilities and job description for the Weekend Night Auditor position at MD Hospitality Group?
Job Summary
We are seeking a detail-oriented and customer-focused Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing guest check-ins and check-outs, handling financial transactions, and providing exceptional guest services. The ideal candidate should possess strong communication skills and a passion for hospitality.
Responsibilities
- Perform front desk operations, including checking guests in and out efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
- Maintain accurate records of all financial transactions, including nightly audits of accounts.
- Prepare daily reports detailing occupancy, revenue, and other key performance indicators.
- Ensure the security of the hotel premises during night shifts by monitoring access points and conducting regular checks.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Manage phone systems effectively to assist guests with reservations or inquiries.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
Requirements
- Previous experience in hospitality management or a similar role is preferred.
- Strong customer service skills with a focus on guest relations.
- Excellent phone etiquette and communication skills; bilingual or multilingual abilities are a plus.
- Familiarity with hotel operations, including front desk procedures and reservation systems.
- Ability to work independently during night shifts while maintaining attention to detail.
- Proficiency in handling financial transactions accurately.
- A positive attitude and a commitment to providing outstanding service in a fast-paced environment.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during overnight hours.
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Overnight shift
Ability to Commute:
- Chattanooga, TN 37421 (Required)
Ability to Relocate:
- Chattanooga, TN 37421: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13 - $14