What are the responsibilities and job description for the Front Desk Agent position at MD Hospitality?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. The ideal candidate will have experience in hotel management or a related field and be comfortable handling various guest inquiries.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle reservations, cancellations, and modifications using hotel management software.
- Answer phone calls promptly, providing information about the hotel and local attractions.
- Maintain accurate records of guest interactions and transactions.
- Address guest inquiries and resolve any issues that may arise during their stay.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Promote hotel services and amenities to enhance the guest experience.
- Uphold high standards of phone etiquette and professionalism at all times.
Requirements
- Previous experience in hotel management or hospitality is preferred.
- Strong customer service skills with a focus on guest relations.
- Proficient in using phone systems and hotel management software.
- Excellent communication skills, both verbal and written.
- Bilingual candidates are highly encouraged to apply.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude, strong work ethic, and ability to multitask in a fast-paced environment.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.50 per year
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
Work Location: In person
Salary : $15 - $17