Demo

Front Desk Agent

MD Hospitality
Spring, MD Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 5/6/2025

Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. The ideal candidate will have experience in hotel management or a related field and be comfortable handling various guest inquiries.

Duties

  • Greet guests upon arrival with a warm and friendly demeanor.
  • Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
  • Handle reservations, cancellations, and modifications using hotel management software.
  • Answer phone calls promptly, providing information about the hotel and local attractions.
  • Maintain accurate records of guest interactions and transactions.
  • Address guest inquiries and resolve any issues that may arise during their stay.
  • Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
  • Promote hotel services and amenities to enhance the guest experience.
  • Uphold high standards of phone etiquette and professionalism at all times.

Requirements

  • Previous experience in hotel management or hospitality is preferred.
  • Strong customer service skills with a focus on guest relations.
  • Proficient in using phone systems and hotel management software.
  • Excellent communication skills, both verbal and written.
  • Bilingual candidates are highly encouraged to apply.
  • Ability to work flexible hours, including weekends and holidays as needed.
  • A positive attitude, strong work ethic, and ability to multitask in a fast-paced environment.

Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per year

Expected hours: 40 per week

Benefits:

  • Employee discount
  • Health insurance
  • Paid time off

Schedule:

  • Day shift
  • Evening shift
  • Holidays

Work Location: In person

Salary : $15 - $17

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