Part-Time Medical Front Office Associate (Three Days a Week)

Part-Time Medical Front Office Associate (Three Days a Week)

Are you interested in making an impact by enhancing the health of our patients? At Maryland Skin Cancer Specialists, you will discover an innovative culture that is patient-centric and committed to making a difference. If you are a person who puts in a lot of effort, pays attention to detail, is a good team player, and aims to give the most significant level of patient care and customer service, then you are the ideal fit for our company. Our company's culture places a high premium on being friendly and warm, having good listening skills, having a solid work ethic, and having respect for all kinds of people. We offer highly competitive wages and an exceptional benefits package to our employees.

The Job: The Medical Front Office Assistant is responsible for welcoming patients and visitors by greeting them in person or on the telephone, answering or referring inquiries, and optimizing patients' satisfaction and provider time by efficiently scheduling appointments.To succeed in this role, the Medical Front Office Assistant must effectively handle communication between patients, members of their families, care providers, and other healthcare organizations. In this role, you will provide appropriate feedback to the medical team, provide follow-up information to patients about their health concerns, organize appointments with physicians, and refer patients to new sources of care.

Skills, Knowledge, and Attitude for the Job:

Must-Have Skills:

• Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing (Word & Excel), Professionalism, Quality Focus

Must-Have Knowledge of:

• Basic knowledge, such as basic math alphabetical or numerical filing, may also be required.
• Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly.
• Must Be Aware of Attributes/Attitudes/Aptitudes:
• Pleasant, professional, and articulate phone voice
• Ability to multi-task and handle many incoming calls or patients at once
• Punctual and reliable
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Communicates Effectively: Developing and delivering multi-mode communications and clearly understand different audiences' unique needs.
• Instils Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Strong Interpersonal & problem-solving skills
• Knowledge of internal laboratory policies and procedures.
• Strong organizational and management skills
• Customer service oriented
• Excellent command of medical terminology.
• Very proactive and detail-oriented
• Capable of working under pressure
• It would be a benefit to be familiar with dermatology.

Responsibilities associated with this job:

• Clean, organize, and prepare office surgeries and appointments (organize magazines, brew coffee, etc.)
• Welcome/greet patients and guests in person or on the telephone as they enter the office.
• Check-in patients for surgical appointments and office visits (compile new patient charts and/or update existing patient information, provide coffee, tea, water, etc.)
• Answer telephone promptly, schedule patient appointments, and address patient inquiries.
• Call and schedule follow-up appointments
• Guide patients to surgical rooms
• Patient insurance verification and authorization
• Complete confirmation and reminder calls for next-day surgical procedures and appointments (generally, reminder calls are started at 8:30 am)
• Complete follow-up calls to check in with the previous day’s surgical patients (generally, follow-up calls are started at 10:30 am or can be performed in the afternoon)
• Update the schedule and ensure accuracy.
• Mail new patient forms and appointment reminder cards.

General Responsibilities:

• Maintain office flow and operations by following and upholding policies and procedures.
• Protect patients’ rights by maintaining confidentiality of personal and financial information.
• Contribute to team effort and accomplish a team-like atmosphere.
• Comfort patients and help patients in distress by responding to emergencies and answering questions.

Education, Training, and Professional Experience

• High School Diploma or GED certificate, or an Associate Degree in Nursing, a similar field, or relevant experience
• 3-5 years of medical front office experience.
• Customer service experience
• Familiar with Medical terminology
• Excellent computer skills and mastery of Microsoft Office pack
• Excellent verbal and written communication skills
• Able to collaborate and work well with a team of other caretakers.

Job Type: Part-time

Pay: $16.00 - $21.00 per hour

Medical Specialty:

• Dermatology
• Medical-Surgical
• Surgery

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Frederick, MD 21702: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $21